Call the TOP office
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or email: office@top-condos.net |
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To report a problem or a minor repair or service provided by TOP (e.g., roof leak, outside faucet doesn’t work, grass or shrub needs to be cut, sidewalk light not working, etc.) |
| To learn the status of a previously requested repair | |
 To learn when a particular service is scheduled (e.g., when the gutters will be cleaned; when the outside faucets will be turned on, etc.) |
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| To report a missed trash pick-up, or missed area for snow removal | |
| To obtain a pool pass or parking sticker | |
| To get a copy of TOP rules | |
| To get the name of contactor or repairman for a household repair. | |
| If you’re not sure who to call about a particular question or problem | |
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| Call Zalco Realty 301-495-6600 |
Ask for Marty Feldman (TOP’s property manager): email: MFELDMAN@Zalco.com |
| If you have a major repair problem (i.e., if the damage may be covered by TOP’s insurance or likely to cost more than $2,000 to repair) | |
| If you have a complaint about a contractor hired by TOP | |
| To report a crime or fire on the property (Call the police or fire department first!) |
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| Ask for Duane Dennis (Accounts Receivable), for questions about: | |
| Your condo fee account | |
| Arranging direct withdrawal of the monthly condo fee | |
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| Zalco’s after-hours emergency number 301-585-0088 |
To report a serious “can’t wait” problem that occurs after 4:30 pm weekdays or on weekends/holidays (e.g., a tree has fallen on your house, your roof has blown off, there’s a sewer back-up, etc.) |
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| Board of Directors CLICK HERE |
If you have a complaint about TOP’s on-site employees or the property management company, or a question about the TOP by-laws, rules or policies |
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| Architectural Review Board (ARB) CLICK HERE |
If you have a questions about the ARB guidelines, or need information or advice on an exterior or interior alternation or addition |
| To report a usage violation under the by-laws | |