See these subsections for specific information:
This section seeks to address questions residents may have about maintenance/ repair matters. The logical starting point is determining whether the homeowner or the Association is responsible – and the answer is dependent upon what needs to be repaired (i.e., a “unit”, “limited common” or “common” element), whether the cost of repair/replacement is included in TOP’s reserves funds or covered by TOP’s master insurance policy, past precedents and policies adopted by the Board, and the duties and obligations set out in the By-laws (see Article VIII, Sections 1, 4 and 5).
To request a repair that is the Association’s responsibility or to call attention to potential maintenance problems, please call or send an email to the TOP onsite office. You should receive a response within 24 hours. Simple requests can usually be handled within a week. More complicated repairs will take longer, since it may require inspection by a Zalco engineer to diagnose the cause and recommend the appropriate corrective action and may need to come before the Board. If you have not received a timely response to a repair or maintenance request or if you feel that the repairs have not been done properly, you should contact the Property Manager (preferably by email with a cc to the Board President). Please refer to WHO TO CALL for examples of the kinds of requests to be directed to the TOP office versus the Property Manager.
Resources for finding reputable repairmen include:
• TOP office
• Neighbors (directly or through the ListServ)
• “Washington Consumers Checkbook” – available at public library
• “Angie’s List” – referral service; small fee for joining